Shipping Policy

OUR ORDER PROCESSING

Your order through the following step: 

DELIVERY TIME

Processing Time:

All orders are processed within 5 - 7 business days.

We will deliver your products to US following this below time process: 

Product Type Shipping Method  Shipping Time Cost
All products Standard 12 to 17 business days $5.99
All products Fast 7 to 12 business days  $13.99
All products Express 5 to 9 business days  $29.99

 

We will do our best efforts to deliver the package safely and quickly.

    ORDER TRACKING

    Soon after your order is completed and shipped out, a confirmation email attached with a tracking number will be sent to you automatically. Please remember to check your tracking number regularly to avoid any problems arising during transit.

    If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

    INCORRECT ADDRESS

    Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

    We do not ship to multi-address for a single order

    We do not ship to the following address: 

    - Military Zone

    - Government Zone

    - These countries: North-Korea, Russia, Ukraine, Iraq, Iran.

    If the product has been shipped, we will not be responsible for the return. For products that have not been delivered and are still in production, we will assist you to update your new shipping address.

    If you notice a problem with your address, please contact us as soon as possible, and we'll be happy to fix it! Thank you again, we are happy to serve you as quickly and efficiently as possible!

    If the tracking status was delivered but you still have not yet received the product, firstly recheck around your house, your neighbour, your mail box. In case, you can not find the product, please contact us. 

    If you have not received the product after 30 days, please contact us. 

    In case the order does not meet the quantity of products ordered: Please contact us within 8 hours of receiving your order via email support@tendpins.com. We will be responsible for replenishing your product as quickly as possible.